Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at DescriptionRole Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. ͏DoConduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelinesFor agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ weekPrepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as requiredConduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. ͏DeliverNo.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports ÃÂÃÂÃÂÃÂÃÂÃÂ zero misses2.Process ComplianceCase targets ÃÂÃÂÃÂÃÂÃÂÃÂ 2 hours/ week logged to be updated with the process͏͏Mandatory Skills: Quality Assurance
Job Title Location 20583 BOCA WEST DRIVE, Boca Raton, FL, 33434-4798, United StatesIndustry HospitalityRequired Degree High schoolManage Others NoMinimum Experience 1 YearDescription Requirements Summary
...Pizza Hut Shift Manager Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. If you're ready to take the next step in your career in restaurant management, our Shift Manager position...
...Description Job Description Description: Commercial HVAC Technician Do you want to work for a company that will make you feel... ...office buildings, healthcare facilities, industrial plants, data centers, and critical cooling facilities. THE OPPORTUNITY You...
...JOB SUMMARY Under the close supervision of Quarry Amphitheater General Manager, Production Manager, Senior Scene Technicians, or designated production personnel, the Assistant Scene Technician assists in the installation of elements of the various theatrical stagecraft...
...excited to discuss career opportunities with you. What makes Pilates with Equinox stand out? A fast-paced and high-energy... ...experienced professionals who will help you grow as a Pilates Instructor. At our club, we encourage a high-performance lifestyle and offer...